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Service Technician

Reference Number: Ricoh0002
Position: Service Technician
Division: Technical
Location: Nelspruit, South-Africa

Location, Type, Remuneration:

Locations: Mpumalanga Province
Type: Permanent
Remuneration: A competitive package that includes good working conditions, a company vehicle, Medical Aid and Provident Fund.

Job Purpose:

The Service Technician is responsible for on-site installation, repair and troubleshooting of Ricoh products. Service Technicians are a vital link to the sales organisation in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Technical Services focus. May serve as a team member within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.

Job Duties and Responsibilities:

  • Comprehensive understanding of Ricoh products, solutions and services.
  • Maintains the highest level of customer satisfaction and responsiveness to all business needs.
  • Ability to work well with little supervision
  • Responsible for responding to service calls generated by the Service
  • Controller which carry the highest priority.
  • Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product performance.
  • Provide consultative assistance for complex MFP / network issues.
  • Utilise sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.
  • Interface with customer information technology organisations to resolve network problems.
  • Maintain their technical certifications, as well as obtain the expertise and knowledge on product and solution training specific to the needs of their function.
  • Interface and train with less experienced service technicians, and assist in completion of certifications in line with their career path.
  • Performs other duties as assigned 

Knowledge, Skills and Experience:

  • Previous experience on the Ricoh product essential (Please submit proof of training attended)
  • A+ and N+ Qualifications will be advantageous
  • My Ricoh Training program certified
  • Good communication and people skills
  • Must work well under pressure
  • Should be very strict regarding procedures
  • Be trustworthy and honest
  • Must have a valid Driver’s License

Apply Now!

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